Return Policy

1. Return Eligibility

Window: You have 30 days from the date of delivery to request a return (for change-of-mind returns).

Condition: Items must be unused, in their original packaging, and in the same condition as received.

Proof: A receipt or proof of purchase (order number) is required.

Authorization: Returns sent without prior authorization may not be accepted.

For customers in Singapore: The 30-day period applies to change‑of‑mind returns and does not affect your statutory rights for defective products under the Lemon Law (6 months from delivery).

Non-Returnable Items

• Items marked as "Final Sale."

• Products that have been used, damaged, or altered by the customer (unless the damage is due to a pre-existing defect covered under Lemon Law).

• Items returned without original packaging.

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2. Return Process

To initiate a return, please contact our support team with your order number, reason for return, and photos (if the item is damaged or incorrect). Once approved, we will provide specific return instructions.

For customers in Singapore: If the item is defective or not as described, you are entitled to a repair, replacement, refund, or price reduction. Please contact us as soon as possible to initiate the process.

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3. Shipping Costs

Customers are responsible for return shipping fees unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

For customers in Singapore: If the item is defective or not as described, we will cover the return shipping costs or provide an alternative resolution as appropriate.

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4. Refunds & Processing Time

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Internal Processing: Approved refunds are processed within 3 business days.

Bank Timeline: Refunds are issued to your original payment method. Per banking standards, please allow 5 to 10 business days for the credit to appear on your statement.

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5. Late or Missing Refunds

If you haven't received your refund after the expected timeframe:

• Check your bank account or credit card statement again.

• Contact your financial institution, as processing times can vary.

• If you've done this and still have not received your refund, please contact us.

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6. Damaged or Incorrect Items

Please report any damaged or incorrect items as soon as possible with supporting photos for a prompt resolution.

For customers in Singapore: Under the Lemon Law, if a defect is discovered within 6 months of delivery, it is presumed to have existed at the time of delivery unless we can prove otherwise. This presumption does not apply after 6 months, and you would need to prove that the defect existed at the time of delivery.

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For Customers in Singapore – Your Statutory Rights

Under Singapore's Lemon Law (Part III of the Consumer Protection (Fair Trading) Act):

The 30-day change-of-mind return policy is provided as an additional benefit and does not replace your statutory rights under Singapore law.

You may also seek assistance from the Consumers Association of Singapore (CASE) for dispute resolution if needed.