Shipping & Delivery

Shipping & Delivery Policy

When Will My Order Be Processed?

We want to make sure you get your items as quickly as possible. When ordering, please make sure you select the correct model and color, as we cannot modify your orders once they are in the system. Modifications or cancellations cannot be made once the order has been processed.

Upon receiving an order, we will complete processing within 2-3 business days. Depending on the shipping destination and product availability:

  • Orders dispatched from our local warehouse feature a 3-5 business day delivery window.

  • Orders fulfilled from our origin warehouse require 10-15 business days for final delivery.

Please note that processing times may be extended during public holidays and peak promotional seasons. All orders are processed from Monday to Friday. We do not process or ship orders on weekends.

Shipping Confirmation

A shipping confirmation will be emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.

Shipping costs are dependent upon the weight of the package and delivery location.

Customers are responsible for customs duties and taxes for all international orders.

For customers in Singapore: You may be required to pay Goods and Services Tax (GST) on imported goods. Please check with Singapore Customs for the current threshold and rate.

Tracking

As the receiver, it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier. If the order is tagged as "return to sender" or "unsuccessful delivery" due to the receiver not following up or failing to submit the necessary requirements or notifications to the courier, we are unable to process any refund or replacement free of charge, and you may need to place the order again.

Delivery

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail.

If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

Taxes & Duties

Import taxes, duties, and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.

Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at JOYPOINT EASY SHOPPING PTE. LTD. For further details of charges, please contact your local customs office.

For customers in Singapore: GST and other import duties are payable by the consignee. Please check with Singapore Customs for the latest import tax regulations.

Customs & Regulations

You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.

Foreign Transaction Fees

If your credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank's pricing and transaction fee policies.

We are not responsible for the exchange rate or any charges your bank or issuing credit card company may charge you. For further details on foreign transaction fees, please contact your bank.

Our store prices are shown in your local currency for reference, but the final charge will be in USD at checkout.

Cancellation / Changes

If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly, and once your order has been processed, we will be unable to make any changes.

Please note that orders that have already been packed or shipped cannot be canceled unless the item is defective, incorrect, or not as described, in which case your statutory rights under applicable consumer protection laws (including Singapore's Consumer Protection (Fair Trading) Act and Lemon Law provisions) will apply.

For Customers in Singapore – Your Rights

Under Singapore law, you are entitled to receive goods that are of acceptable quality and match their description. If the goods fail to meet these standards, you may be entitled to a repair, replacement, refund, or price reduction.

  • If a defect is discovered within 6 months of delivery, it is presumed to have existed at the time of delivery.

  • After 6 months, you may need to prove that the defect existed at the time of delivery.

This policy does not limit your statutory rights under the Consumer Protection (Fair Trading) Act (CPFTA) and the Lemon Law of Singapore.